Selected models of Ascent shoes are guaranteed against wearing through the outsole from normal day to day use for a period of six (6) calendar months from the date of purchase.
Some wear and tear will not be covered under the guarantee, nor will deliberate destruction of the shoe.
We do not recommend:
Skateboarding, excessive dragging, grinding or rubbing of shoes on concrete (hard surfaces) or using them as brakes on bikes or scooters. All of these activities will shorten the life span of the shoe and will void your warranty.
If the rubber outsole wears through during the guarantee period in accordance with the conditions outlined the product will be replaced.
Returning shoes purchased from The Athlete’s Foot store:
If you purchased your shoes from The Athlete’s Foot please take your shoes and the receipt back to the store of purchase. The shoes will then be assessed by the store, before potentially being sent back to the supplier for further assessment. If the shoes are replaced under the outsole guarantee, the new pair’s guarantee is valid from the original purchase date.
Returning shoes purchased from www.ascentfootwear.com.au:
If you purchased your shoes online from www.ascentfootwear.com.au please return them back to Ascent by following the procedure below:
HOW DO I RETURN MY ORDER?
- Sign in to your account at store.ascentfootwear.com.au/login with your email address and password that you joined with, and click ‘My Account’ in the upper right corner of the page.
- On the right-hand side of the page, you will see your order history. Click the order that you would like to refund/exchange, and then click the ‘Refund/Exchange’ button on the order details page.
- Complete the form, by selecting the shoe(s) you would like to return, and select the outsole guarantee as the reason for returning.
- Follow the instructions on the screen to package and post the shoes back to us.
The shoebox is just as important as the shoes, please do not alter it in any way, do not attach return form, tape or mark the box. Doing so may result in your return being rejected. If you require any assistance with the returns procedure, please contact [email protected]
If the shoes are replaced under the outsole guarantee, the new pair’s guarantee is valid from the original purchase date.