With the current status of COVID-19 and the impact it may continue to have, we want to reassure you that we are doing what we can to look after the health and safety of our team, customers and community. We have put in place processes to ensure the health and safety of our team whilst they continue to support our online store. This includes hand sanitation stations, additional disinfecting and cleaning as well as directing staff members to stay home if they display any symptoms. We will continue to closely monitor the advice from the Australian Government and other relevant authorities and we'll also keep you up to date with any changes we may need to make at our head office and warehouse.
As an Australian footwear wholesaler who provides shoes to fields such as medical, transportation, food services, pharmaceuticals and education, we are playing our part to keep these essential workers supported from the ground up. We believe that during these uncertain times, online retail can provide a crucial service to those who may need it most. We are committed to being a part of this to assist our community and people across the country.
We offer free delivery for Australian orders so you can purchase from the safety of your home. Our delivery partners drivers are conducting contactless deliveries and are adhering to hygiene precautions. You can find out what additional measures our courier Australia Post are doing to keep customers safe.
We also offer free returns for your orders and the Pre-Paid Return Label can be printed at home, you can simply drop it off at your nearby Post Box. Our Warehouse Team are maintaining high hygiene standards when collecting and examining returned items, including the use of gloves and sanitisation procedures.
If you have any further queries, questions or concerns not answered here, our Customer Service Team is here for you. You can reach out to us at [email protected]
Please stay safe and well, we are all in this together.
The Ascent Footwear Team