About Us
More Information
Shop securely with
Innovation from the inside out • Sports Shoes In Disguise
Ascent Shoes © 2024 | ABN 12 097 642 549
How do I return online?
To return your online order, click the person icon in the top menu on the right. Then select the order you want to return under 'Order History', and click the yellow ‘Refund/Exchange’ button at the top. Select the shoe(s) you would like to send back and your reason for the return, then follow the instructions on the screen to post the shoes back to us.
You can read more on our Returns Policy page here.
How do I exchange online?
When following the return steps above, select ‘Exchange’, and in the notes section, tell us what style and size you would like to exchange it for.
Can I return my shoes to a store rather than sending them back to you?
No, all online purchases must be returned to our warehouse to be processed through our system.
How long does shipping take within Australia?
Our parcels are sent by Standard Shipping with AusPost and take 2-5 business days, depending on your location.
What is the cost of shipping for NZ and other countries?
International shipping costs are charged at 15% of the total purchase price and sent via AusPost. You can read more about our shipping policies and timeframes on our shipping page here.
Do you have Buy Now, Pay Later services?
Yes, we have ZipPay available! You can select this method of payment at the checkout. You can read more about ZipPay and how it works here.
Where can I find your shoes in-store?
You can see a list of our retail stores and find a location near you here.
What do the widths mean?
For Women’s widths, B or C is standard, 2A is narrow, D or E is wide.
For Men’s widths, D or E is standard, B is narrow, 2E is wide, 4E is extra wide.
What is the difference between US/UK/AUS sizing?
Here is a chart that compares the different sizing systems. Ascent shoes are in US sizes for Men and USW sizes for Women.
How does unisex sizing work?
Our unisex shoes are listed as US men's sizing on our website. To convert to US women's (USW) sizes, go up one size. For example, US9 is a USW10.
How do I register for the outsole guarantee?
To register for our outsole guarantee, please fill out your details on our registration page here.
Why is my style not listed for the outsole guarantee?
Only selected models are applicable for the outsole guarantee. If the style is not in the 'Style Purchased' drop-down menu then it is not covered. However, if there are any issues with the outsole in that time frame, please return to us if you bought online or at the store you had purchased from, the shoes will still be inspected and assessed.
Do your shoes accommodate orthotics?
Yes, all our shoes are customisable and support orthotics!
Where are Ascent shoes made?
We work closely with factories in Vietnam and Cambodia to manufacture our shoes, which are designed here in Australia.
Innovation from the inside out • Sports Shoes In Disguise
Ascent Shoes © 2024 | ABN 12 097 642 549
We use cookies to enhance the experience for visitors to our website. When entering our website, cookies will automatically be sent and stored on your device. By continuing to use our site without opting out, you agree to the placement of cookies on your device. To read our Cookie Policy and view your options for opting out, please click here.