Not sold on your shoes? No problem, we're here to help!
Please follow the steps below to find out how to return your item.
Returns From Within Australia
You can return your order at no extra cost, we'll provide the pre-paid returns label for you!
For your returned shoe(s), we will gladly:
- Exchange them for another item
- Provide you with a refund
Please contact us at [email protected]
To be eligible for a refund or exchange the items must be unworn, undamaged and unmarked, and in their original condition shoe box.
We have a 60-day return period for you to send back your order.
If we receive your return in a condition which we feel is not in line with our policy, we will contact you and return item(s) to you.
How To Return
Follow these steps to return your order:
- Login at our website and click the person icon in the top menu on the right
- Click the order that you would like to return under 'Order History', then select the yellow ‘Refund/Exchange’ button at the top
- Select the shoe(s) you would like to send back and your reason for the return
- Follow the instructions on the screen to post the shoes back to us
If you require any assistance with the returns procedure, please contact us at [email protected]
Once you’ve dropped the shoe off at your nearest Australia Post the order should be returned to us within 7 business days.
Processing returns can take some time, so please allow 1-3 business days after this.
If you have chosen the refund option, the funds should appear in your account within 2-4 days subject to your bank’s refund procedures.